FAQs

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 7-10 business days. Processing times may vary during peak seasons.

Q: Do you ship internationally?
A: Not yet, but we’re working on it! Stay tuned.

Q: Can I change or cancel my order after placing it?
A: We start processing orders quickly, but allow up to 24 hours for cancellations. After 24 hours, we can’t make changes or cancellations. Double-check your order before checking out!

Returns & Store Credit

Q: What is your return policy?
A: We accept returns for store credit only within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Q: Do you offer refunds or exchanges?
A: We do not offer refunds or exchanges. If your return is approved, you will receive store credit to use on future purchases.

Q: How do I start a return?
A: Email our support team at info@findyourmello.com with your order number and reason for return. We’ll guide you through the process!

Products

Q: Will you restock sold-out items?
A: Some styles are limited edition, but we do restock our bestsellers! Subscribe to our email list to get updates on returns.

Q: How should I care for my Mello pieces?
A: For the best longevity, machine wash cold, gentle cycle, and hang dry. Avoid using fabric softeners to maintain the fabric’s performance.

Contact & More

Q: How can I contact customer support?
A: Email us at info@findyourmello.com. We’ll get back to you ASAP!

Q: Do you offer discount codes?
A: Occasionally! Sign up for our newsletter and follow us on social media to stay in the loop.